Privacy policy
We respect your privacy and protect the information you share with us. This policy explains what we collect, why we use it, and how you can stay in control.
Who we are
This website is operated by Octivex Tech - F.Z.C, trading as Octivex Technology Solutions, in Ajman, United Arab Emirates. For questions about your information, contact support@octivex.tech.
Information you share with us
We receive the details you provide when contacting us, using our website assistant, requesting a download, or placing an order. These may include your name, email address, company, messages, billing information, and the products or services you choose. We also process basic website usage and connection information to keep the site working and understand how it is used. If you apply for an opportunity, we also collect the details you enter, your CV, the opportunity you apply for, and your agreement to the application privacy notice.
How we use your information
We use your information to respond to enquiries, provide assistance, process orders, deliver products and download links, and support your purchases. We also use relevant information to protect the website, prevent misuse, and improve our services. We use application details and CVs to assess suitability and contact candidates about hiring or independent partner opportunities. Application records, CVs, and internal review notes are restricted to authorized hiring administrators.
How we protect your information
We use encrypted connections to protect information in transit, restrict administrative access to authorized people, and control access to private files and order records. Backups and operational safeguards help protect the availability of our services. Payment card details are entered through secure checkout; full card numbers are not stored on our website.
Sharing information responsibly
We share relevant information with service providers needed to operate the website, process payments, deliver messages, provide assistant replies, and support customers. This processing may take place outside your country. We may also disclose information when required by applicable law.
Your browser preferences
We use cookies and local browser storage to remember preferences such as language and appearance, show order confirmations, and support authorized sign-in. You can manage or remove this storage in your browser settings. Blocking necessary storage may affect these features.
Keeping your information
We retain information for the purposes described in this policy, including delivering orders, providing ongoing support, maintaining business records, and meeting applicable legal obligations. The retention period depends on the type of information and why it is needed.
Your choices and requests
You can contact us to ask what information we hold about you or request access, correction, or deletion. We may need to confirm your identity to protect your information before handling a request, and some records may need to be retained to meet legal obligations. Send privacy requests to support@octivex.tech.